AirBnB Property and Operations Manager!

Seeking a rockstar assistant to add to our team!

About Us
My wife and I operate 11 vacation rental cabins in the Smoky Mountains of Tennessee (USA). Our vision is to create luxury experiences in the cabins for our guests and maintain the cabins to an extremely high standard. We have been operating for about three years now. We are extremely detail oriented, as every little thing counts for guest experience in our properties. We expect our teaUpgrade to see actual infombers to be as well. We have excellent ratings on VRBO and AirBNB. We are in the process of re-building our website and beginning marketing for getting direct bookings too.

The Position
Your role as Property Manger and Guest Relations Assistant will be to handle all of the day to day operations of these properties. You will be trained to the point that you understand how all of the properties operate and make key maintenance and booking decisions. You are expected to take ownership of this role with a commitment to continuous improvement. The goal is that my wife and I do not have to be very involved in the day to day operation of the properties once you are fully trained.

JOB RESPONSIBILITIES
- Communication with guests via VRBO, AirBNB, text or phone (we will provide soft phone)
*All guest messages during business hours must be responded to within 5 minutes or less.

- Management of maintenance tasks - you must carefully document maintenance issues and schedule vendors to fix them, following up to make sure it happens.

- Phone calls to schedule maintenance vendors/cleaning etc.

- Operations management -> Payment and organization of invoices. Coordination with cleaners and other vendors as necessary. Scheduling repairs between guests. Tracking & scheduling monthly property inspections and handling the issues that come up

- Working within our existing property management systems: OwnerRez, Hospitable, Pricelabs (training provided)

- While the above are some of the major responsibilities, they are not all of them. You will also need to be available during workday for miscellaneous tasks.

- Social media postings to help drive direct bookings. Bonus if you're experienced with FB ads too

OTHER RESPONSIBILITIES

CONSTANT LEARNING AND KNOWLEDGE BUILDING - You will readbooks, listen to audiobooks, review articles, and take online courses (all provided at company expense) in order for you to understand the industry, property maintenance, how to optimize our listings, maximize revenue and get more bookings.

OPEN LINES OF COMMUNICATION – You must not be afraid to ask if you need help. We want you to be set up for success, which means asking a question if you don’t understand or need help

SELF STARTER & GROWTH MINDSET – This is not the position for someone who wants to work more than one job, or wants to do the minimum amount of work required to get by. You must be the type of person who never settles, and constantly wants to improve yourself & your team. You energize & motivate others to do the same.

? Energy & Drive - High-intensity focus, tireless pursuit of goals, and dedication to
mastering the role of Executive Assistant.

PERSONAL SKILLS
? Integrity - Trustworthy and ethical. Does not cut corners and puts the company
above self-interest.
? Initiative - Correctly anticipates the needs of the business and takes
action without first having to be asked.
? Resourceful - Finds ways over, around, or through obstacles. Rises to the
occasion and pulls it all together when it matters most.
? Organized - Makes and works from a plan, keeps a calendar/schedule, and
budgetsUpgrade to see actual info. Keeps mind, self, and surroundings tightly organized.
? Excellence - Low tolerance for mediocrity in self and others. Stretches for
growth, seeks constant self-improvement, and sets a high personal bar.

INTELLECTUAL SKILLS
? Intelligent - A sharp, quick learner. Easily absorbs, retains, and applies new
information.
? Strategic - Gets the big picture. Sees future opportunities and threats, and can
plan to them
? Analytical - Able to spot hidden opportunities, areas for improvement, and root
causes of problems.
? Precise - Values accuracy and correctness over speed. Completed work has
high value and requires little ongoing edits or changes. Makes logical, rational,
and objective decisions after careful thought.
? Pragmatic - Realistic, practical, and operates with common sense.

Job requirements in addition to the above:
- Minimum of SIX years of experience working at a Virtual Professional
- Previous experience working for AirBNB
- Experience with creating social media postings, designing them, etc.
- Excellent (near PERFECT) written and verbal English & grammar skills
- You consider yourself very good at researching online
- Very detail oriented & ORGANIZED
- You can create organizational systems for yourself and do not need continuous direction to be successful
- Typing Speed above 50wpm
- Skilled with Microsoft office products
- Experience with short term rentals is a plus but not required
- Fast internet connection with reliable backup (zoom video calls will happen often)
- USB or Bluetooth headset for phone calls

HOURS
This can be negotiable. I really want someone to be available at the computer when I am working 9am-5pm EST. But we need messaging coverage (your abiility to respond to guest messages/inquiries, until 10pm every day including weekends. I can hire two people so the shifts are split up. WIth messaging, you can just have the apps on you phone and respond as needed

COMPENSATION
$210/week

HOW TO APPLY
DO NOT MESSAGE OR EMAIL ME THROUGH ONLINEJOBS.PH

Take a screenshot of your onlinejobs.ph profile (showing name, DISC profile and IQ test results)
Take a screenshot of your typing test results from Upgrade to see actual info (take the 3 minute medium test)
Link to previous social media work you have done
Record a video of yourself with a max length of 3 minutes discussing: what you like about this job, what you feel you are good at, your past experience with property management and social media & what you learned, and anything else about yourself I should know.


Email all of this to Upgrade to see actual info with the subject of “Prop Mgr Application”