Home Care VA Recruiter/Scheduler

If you are great at and love solving puzzles (or playing Tetris), this is the job for you!

To be considered for the position, please submit your updated resume and 1-minute video intro using this link - Upgrade to see actual info/careers#application-form

You can expect to hear back from us on your status within 2 weeks after we review the details therein. We look forward to receiving your information using our centralized portal. Thank you.

JOB TITLE: Home Care VA Scheduler/Recruiter

Company: OLIVIA Professional Solutions

LOCATION: Remote

ABOUT US:
As a leading VA staffing agency, we specialize in training and providing virtual assistance to home care agencies across the United States. Our services range from recruitment, scheduling, intake coordination, and social media content management, to bookkeeping. We ensure that our clients, the home care agencies, have the right caregivers to cater to the diverse needs of seniors in their homes.

JOB DESCRIPTION:

We're seeking an enthusiastic, compassionate, and highly organized Virtual Scheduler/Recruiter to join our team. The successful candidate will have the vital role of coordinating and managing the schedules of caregivers and clients, ensuring the smooth operation of care delivery or involving posting job ads, sourcing and communicating with applicants, screening and qualifying candidates, scheduling and conducting interviews, and managing the onboarding process. Your ability to build rapport with applicants, largely over phone calls, instant messaging, and emails, will be pivotal to your success in this role.

RESPONSIBILITIES of a SCHEDULER:
Communicate effectively with caregivers, clients, families, and other parties
Ensure caregiver & client schedules are always covered and care plans are met
Coordinate the appropriate home care aides based on skill set and availability
Resolve scheduling and care issues directly and regularly with clients and caregivers
Conduct follow-up calls with prospects to schedule consultations
Enter and update caregiver, client, and communications data into the Scheduling software
Maintain professionalism, ethics, and loyalty when representing our agency
Adhere to all legal and company requirements
Collect feedback for continuous improvement and client satisfaction
Protect client privacy and dignity in all interactions
Process & complete shifts from the previous day
Respond promptly (within 5 minutes) to management team communications

RESPONSIBILITIES of a RECRUITER:
Post and refresh job ads weekly
Source candidates from various platforms, including Indeed and our past applicant database
Contact applicants via phone, email, or text to build rapport, screen and qualify them, and schedule phone interviews
Remind applicants of interview times and reschedule if necessary
Reschedule interviews for missed candidates daily
Contact and recruit from dormant applicant pool daily
Assist applicants in completing assessments, applications, and hiring paperwork via Docusign
Analyze data from recruiting metrics to improve recruiting strategies
Stay current with recruiting trends and apply them to your role
Monitor competitors and adjust recruiting techniques to maintain competitiveness
Meet monthly hiring goal of 12-20 hires

JOB REQUIREMENTS:
Preferred but not required - a Virtual Assistant with experience in either scheduling or recruitment for a home care or home health agency in the US
Minimum of 1 year in a BPO environment, handling customer service and sales
Bachelor’s degree required
Excellent multitasking abilities and initiative-taking
Ability to act decisively, maintain discretion and work independently with minimal direction
Exceptional communication skills, both written and verbal (Minimal or no accent in English)

TECHNICAL REQUIREMENTS:
High-speed, reliable, wired internet connection (15-25mbps)
Noise cancellation headset with microphone
Quiet home or office workspace
Must have a backup computer
Must have a backup power supply and internet connection

The ideal candidate for this role will be outgoing, personable, patient, and able to work with urgency without stress.

To Apply:

Interested candidates, please send your updated resume and 1-minute video intro by using this link: Upgrade to see actual info/careers. Please note that only successful candidates will be contacted for an interview within 2-3 weeks.

OLIVIA Professional Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Salary: $4.00/ hour