Phone Support Specialist

To apply, please submit:

- Your resume showcasing your relevant experience.
- A voice recording introducing yourself and discussing your interest in this role. The recording should be no longer than 2 minutes. You may send links to your resume and voice recording.

We are currently seeking a dedicated and detail-oriented individual to join our team as a Customer Support Specialist focused on Billing, Eligibility, and Insurance liaison. This is a full-time position, requiring 40 hours per week, operating within the Eastern Standard Time (EST) zone.

Position: Customer Support Specialist
Rate: $6-8/hour
Type: Full-time, 40 hours per week
Schedule: Eastern Standard Time (EST)

Key Requirements:

- Proficient in spoken and written English with an unnoticeable Filipino accent.
- Willingness to undergo training in Billing, Eligibility, and working with insurance processes.

Role Overview:

As a Customer Support Specialist, your primary responsibility will be handling billing and eligibility inquiries from our clients, while also serving as a liaison with insurance companies. You will play a crucial role in providing exceptional customer service, ensuring accurate billing information, addressing eligibility-related concerns, and navigating insurance processes. This position involves effective communication with clients, understanding their needs, and resolving inquiries promptly.

Responsibilities Include:

- Responding to customer inquiries regarding billing, eligibility, and insurance matters.
- Assisting clients in understanding billing statements, eligibility requirements, and insurance coverage.
- Collaborating with internal teams and insurance providers to resolve customer issues effectively.
- Maintaining accurate and updated records of customer interactions, transactions, and insurance claims.

Qualifications:

- Excellent English communication skills, both verbal and written, with a barely noticeable Filipino accent.
- Strong willingness to learn and adapt to new processes, including working with insurance companies.
- Ability to work efficiently within the Eastern Standard Time (EST) schedule.
- Previous experience in customer support or a related field is advantageous but not required.

Benefits:

- Competitive hourly rate based on experience ($6-8/hour)
- Comprehensive training in billing, eligibility, and insurance processes.
- Opportunity to grow within the company.