NDIS General/Admin VA (IB_2401_16)

Job ID No.: IB_2401_16
Position Title: NDIS General/Admin VA
Location: Remote
Type of Employment: FullUpgrade to see actual info-time
Salary Range: Php 35,000-40,000 (per Month)

Job Summary:

Seeking a proactive and skilled NDIS Customer Service Virtual Assistant with a strong background in Social Media Management. The ideal candidate will play a pivotal role in promoting our services, managing our online presence, and providing excellent customer support to enhance client acquisition.

Key Responsibilities:

- Answer incoming calls and respond to inquiries in a professional and timely manner.
- Utilize knowledge and experience with the NDIS to assist clients with navigating the scheme, understanding eligibility criteria, and accessing services.
- Utilize Brevity/Shift Care software proficiently to manage schedules, appointments, and client information effectively within the NDIS framework.
- Provide virtual assistance to NDIS participants, ensuring seamless coordination of support services, including but not limited to scheduling, communication, and documentation.
- Collaborate with NDIS participants, their families, and support networks to understand individual needs and preferences, offering personalized assistance and guidance.
- Maintain accurate records, track progress, and generate reports as required, demonstrating meticulous attention to detail and compliance with NDIS regulations and guidelines.
- Assist with ad-hoc tasks and projects as needed.

Qualifications and Requirements:

- Previous experience in the NDIS (National Disability Insurance Scheme) sector is a MUST.
- With Social Media Management experience preferred.
- Experience using Shift Care or Brevity platform preferred.
- Exceptional communication skills, both written and verbal.
- NDIS certification is acceptable.
- Strong organizational skills and ability to manage multiple tasks simultaneously.
- Ability to adapt to a virtual work environment.
- Willingness to undergo any necessary background checks and training required for working within the NDIS framework.


Benefits:
- Permanent remote work arrangement.
- Exposure to the industry and potential for skill development.
- Competitive compensation based on experience and performance.
- Weekly payout.

How to apply:

To apply for the role, kindly access our career page to submit your application.

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