Dispute manager Klarna Paypall/ Customerservice

Job Title: Dispute Manager and customerservice agent for Dropshipping Stores

Job Type: 2 hours a day 5 days a week. (This can vary)

About Us:
We are a dynamic and rapidly growing dropshipping stores. We are aiming to provede excellent customer service to our customers in order for them to have a perfect shopping experience. To support our growth, we are seeking a dedicated Dispute Manager to join our team and manage disputes on platforms like Klarna and Paypal. Disputes are very important to be handled quickly and need to be resolved as soon as possible. More important yet is to have good contact with clients before an e-mail or complaint becomes a dispute.

Responsibilities:

Dispute Resolution:

Looking for someone that has experience in managing disputes with Klarna en Paypal. Also someone that can do the customer service for the company. Responding fast to customers.
Handle disputes on Klarna and Paypal efficiently and effectively.
Work towards amicable resolutions to ensure customer satisfaction and maintain positive relationships with payment platforms.
You will be using chatgpt and Upgrade to see actual info to translate the e-mails to both Norwegian and German since those are the 2 markets that we are targeting.

Experience and Track Record:
Demonstrate a proven track record in dispute management, especially within the context of dropshipping. Experience in customerservice through e-mail and handling and managing disputes on Klarna and Paypall.
Provide a detailed resume showcasing relevant experience in handling disputes.
Communication:
Respond promptly to incoming e-mails, Facebook messages, and InstagraUpgrade to see actual infossages.
Maintain a high level of professionalism in written and verbal communication. Showing empathy and understanding to the customers problem. We are aiming to preferably respond within 3 hours maximum is to respond withing 24 hours. If you want to apply for this job mention the word Medellin in the e-mail. It is important to know what the question or issue of the client is and to come up with a good solution to keep the customers satisfied.

Requirements: Proven trackrecord. Serious and availabe for a long period during the day in order to insure a quick response to customers. Availability during the evening and night would be a plus because of the time difference with Germany, Norway and the Netherlands.

Experience:
Minimum of 1 year of experience in dispute resolution, preferably within an e-commerce or dropshipping environment.
Demonstrated success in handling disputes on Klarna and Paypal.
Skills:
Strong communication and interpersonal skills.
Ability to analyze situations and make sound decisions to resolve disputes.
Proficiency in e-mail management and responsiveness.
Familiarity with social media communication platforms (Facebook, Instagram).
Attitude:
Serious and committed to delivering high-quality results.
Able to work independently and collaboratively as part of a team.

How to Apply:
Interested candidates should submit their resume, along with a cover letter highlighting their relevant experience and dispute resolution achievements. Please send your application to Upgrade to see actual info with title customerservice.

Note:
Only shortlisted candidates will be contacted for an interview. We appreciate all applications, but we are only able to respond to those who meet our qualifications. Make sure you leave your e-mail and phonenumber including countrycode so that we can eventually contact you through whatsapp.

We look forward to hearing from you and potentially welcoming you to our team!

Thank you for your interest.