Operations Manager for Finacial Services Staffing Agency

As our operations manager, you will assume a pivotal role within our organization. Your responsibilities consist of providing essential support to the executive team, overseeing various business processes, managing customer support operations, and coordinating our marketing and outreach initiatives. This role is vital in implementing strategies that align with the company's mission and vision, improving processes, and driving operational excellence. Apply today to join something incredible!


Responsibilities
- Inputting data into the CRM as it becomes available.
- Manage email traffic.
- Reviewing and updating information on online portals.
- Collaborate with the executive team to develop operational strategies that align with the company's overall goals.
- Serve as a pivotal resource to our executives by aiding in organizational and systems management.
- Create Standard Operating Procedures for all significant operations within the organization.
- Ensure the smooth day-to-day operation of our business, promoting efficiency and productivity.
- Analyze current operational processes and implement improvements to increase efficiency, quality, and cost-effectiveness.
- Formulate strategic and operational objectives
- Lead and mentor the operations team, ensuring alignment with company values, goals, and performance standards.
- Drive efficiency through effective leadership.
-Develop and monitor key performance indicators (KPIs) to track operational success and areas for improvement.
- Maintain quality standards.


Requirements & Skills
- Minimum of 5 years of experience as an Operations Manager for a Staffing Agency
- BS degree in Operations Management, Accounting, Finance or other related area
- Prefer an Accounting or Finance Background
- Demonstrate proficiency in tools such as TaxDome, GoHigherLevel, Asana, Google Suite, Notion, Zapier, Slack, Zoom, and Loom.
- Certification in Project Management is a plus
- Proven work experience as an Operations Manager in a BPO setting is a plus
- Excellent understanding of organizational effectiveness and operations
management
- Basic IT skills, including experience with databases, MS Office, Google Suite and so on
- Strong leadership and organizational skills with the ability to effectively communicate with all levels of the organization
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Analytical and problem-solving capabilities.
- Ability to multitask and prioritize in a fast-paced environment

Working Hours: Monday - Friday 8:30am to 5:30pm Eastern Standard Time (US)


In return, we offer:
-The ability to increase your salary over time
-Health Benefits
-Monthly bonuses
-And other benefits


Important note:
Please provide a quick one-minute video recording introducing yourself, your experience as an Operations Manager, and your general professional experiences. This is your chance to shine and for us to get to know you. In the Subject of the email please state "Operations Manager"


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ABOUT THE COMPANY
Our mission is to help business owners achieve their professional goals through the growth of their businesses. Our core values are the backbone of our business and guide our hiring process: we are honest, reliable, transparent, accountable and results-oriented.