VA for cleaning company- Bilingual Spanish and English

Responsibilities:

Manage a high volume of calls, ensuring customer inquiries and staff needs are addressed promptly and professionally.
Oversee the scheduling and booking of cleaning appointments with precision.
Provide bilingual support (English and Spanish), predominantly for internal communications with our Spanish-speaking staff.
Navigate CRM software to log interactions and maintain organized client and staff records.
Conduct client follow-ups and send reminders to ensure a seamless service experience.
Work collaboratively to refine customer support processes and enhance Upgrade to see actual infondidate Profile:

We need a team player with:

Experience in the cleaning service industry.
Knowledge of Airbnb operations and guest coordination.
Proficiency in scheduling software and CRM systems, tailored for the cleaning sector.
Fluency in English for customer interactions, and fluency in Spanish for daily communications with our staff.
Effective project management skills, with an aptitude for juggling multiple tasks.
Familiarity with American culture and idiomatic expressions.
Exceptional verbal and written communication skills.
An organized and detail-oriented work style.


Answer initial application here

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