Call Center Supervisor - 2

We are seeking a highly skilled and experienced Remote Call Center Supervisor to join our team. The ideal candidate will have a proven track record of managing a team and achieving performance targets. As a Call Center Supervisor, you will be responsible for overseeing the daily operations of your team and ensuring that our customers and their customers receive the highest level of service.

Primary Responsibilities
1. Manages and oversees a team of call center agents.
2. Motivates and supports agents through feedback and communication.
3. Measures KPI’s like inbound calls, call waiting, and call abandonment.
4. Assists with taking agents’ calls if they can’t handle the workload.
5. Improves quality of results by recommending changes.
6. Provides SOP information by answering questions and offering assistance.
7. Keep track of employee attendance, and make sure work procedures are complied with.
8. Assist in hiring and onboarding new employees.
9. Prepares monthly and annual performance reports.
10. Creates targets and goals for improvement.

Qualifications
• Bachelor's degree in business, management, or a related field
• 5+ years of experience as a supervisor
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to analyze data and make data-driven decisions
• Strong customer service orientation
• Knowledge of call center technology and software
• Ability to work in a fast-paced and dynamic environment
• Ability to manage multiple priorities and meet deadlines
• Strong problem-solving and decision-making skills

If you have a passion for customer service and the skills and experience required for this role, we encourage you to apply. We offer a competitive salary, a comprehensive benefits package, and the opportunity to work with a dynamic and growing team.

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