Customer Support Executive

About Us

Quintessential Education (QE) is Singapore’s leading education provider of pre-tertiary academic programmes and university admissions advisory for IGCSE and IB students. QE is committed to providing the best industry-defining plan for academic excellence in supplementary education, guardianship and university admissions. We aim to bring out the best in our students, ignite opportunities and nurture them towards success.

We are looking for committed and talented additions to our team. As an ideal candidate, you should display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within the QE team. You should be able to work with the team to meet deadlines and instill a culture of continuous work improvement.

As part of the position, you will work with the founders, Ivy League and Oxbridge graduates and other high-performing teammates.


Responsibilities
Job Duties
You will be responsible for handling every aspect of the customer’s journey to ensure customer satisfaction and success as well as ensuring operational excellence.
1. Customer Management
•Develop, implement, and review operational procedures. These include student enrolment, classroom schedule, payroll, invoice and payments, bookkeeping, submission of annual regulatory documents, and enforcement of compliance with work regulations
•Prepare invoices, collect payments, and follow up with customers on administrative matters


2. Program Management
•Ensure customers in the university application programs meet all required workflow timelines. Responsible for regular meetings, mentor liaisons and ensuring deliverables are met to meet customer expectations.

Benefits
•Competitive Salary
•Mentorship and career coaching from founders and experienced tutors/mentors
•Remote work with flexible hours
•Networking opportunities and growth opportunities with world-class Ivy League, Oxbridge alumni mentors and tutors

Requirements
•Degree or diploma in a related field.
•Knowledge of business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
•Basic accounting skills
•Good communication and interpersonal skills
•Strong research and analytical skills
•Good attitude towards learning and culture of improvement
•Strong time management and organisation skills
•Ability to work independently and as a team
•Strong sense of responsibility to complete tasks within deadline
•Strong problem-solving skills in optimising workflows


Details
•Working Hours: 10am-7pm. Singapore Time. Monday to Friday.
•Salary: SGD $800-$1000/month
•Commitment: Full Time. Remote
•Expected Start Date: 1/7/2023
•Office Location: 545 Orchard Road, #14-09, S238882

Interested parties should complete the attached pre-interview assessment (Upgrade to see actual info/document/d/1m1HWtYzD1fSGy-NAiT4zsePRaX-wb0FyCmK4FPEsa7o/edit?usp=sharing) and email to Upgrade to see actual info along with your CV before we can proceed further with the application. Shortlisted candidates will be invited for interviews and assessments.
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