EXECUTIVE VIRTUAL ASSISTANT

Lead Conversion: Proven ability to convert tenant leads with a high success rate; consistently ranked as the top performer in turning leads into signed leases across multiple platforms. Tenant Relations: Skilled in maintaining positive relationships with tenants, resulting in high renewal rates and reduced vacancy. Investor Communication: Experienced in providing weekly updates to investors, offering transparency and building trust through consistent and clear communication. Lead Generation: Proficient in Property Management Skill Set: Lead Conversion: Proven ability to convert tenant leads with a high success rate; consistently ranked as the top performer in turning leads into signed leases. Tenant Application Processing: Skilled in sending, tracking, and managing tenant applications, ensuring a smooth and timely leasing process. Listing Creation & Marketing: Experienced in creating and managing listings on AppFolio, as well as external platforms like Zillow, Roomies, Roomster, and SpareRoom to attract qualified tenants and reduce vacancy time. Tenant Relations: Builds and maintains strong relationships with tenants, leading to high satisfaction and lease renewals. Investor Communication: Provides clear and consistent weekly updates to investors, strengthening transparency and trust. Operational Management: Oversees day-to-day property operations, including leasing, maintenance coordination, and tenant support. Tech-Savvy: Proficient with property management software (e.g., AppFolio) to streamline workflows, track performance, and stay organized. Problem-Solving: Quick and effective in resolving tenant concerns and operational issues to keep properties running smoothly.

I am skilled in a variety of tasks essential for effective virtual assistance. These include cold calling homeowners, managing social media platforms, creating engaging content, efficiently overseeing projects, executing administrative tasks competently, writing informative newsletters, proficiently prospecting leads, adeptly managing CRM systems, handling email and calendar management with proficiency, effectively scheduling appointments, ensuring precise management of payments and orders, successfully generating leads, proficiently entering data, efficiently tracking invoices, expertly conducting skip tracing, proficiently evaluating tenant applications, and effectively managing maintenance requests.

In my most recent role at a collector company, I was tasked with managing communication with biller clients to request various documents such as application forms, agreements, IDs, demographics, and statements. Additionally, I supervised the uploading of these documents onto customers' accounts for review by the collections team, ensuring the accuracy and timeliness of account statuses.

I am responsible for tasks such as managing emails, tracking and processing orders, overseeing project management, and handling product listing.