Operations Assistant / Customer Service / Civil Engineer

Provided customer support through email and social media, addressing inquiries, resolving issues, and processing refunds. Maintained positive relationships by communicating clearly and ensuring timely updates. Coordinated with production and fulfillment teams to manage orders and deliver a smooth customer experience from start to finish.

Assisted in managing the permitting process by organizing documentation, coordinating with contractors and municipalities, and researching permit requirements. Maintained clear and timely communication to support smooth project workflows. Used Slack, Notion, Zoom, and internal platforms to collaborate with the team, track tasks, and ensure operational efficiency.

Skilled in using Excel for data entry, organizing information, creating spreadsheets, and generating basic reports using formulas, filters, and pivot tables.

Experienced in managing inboxes, organizing emails, responding to inquiries, and prioritizing messages to ensure timely and efficient communication.

Edited short- and long-form video content for social media and online platforms. Cut, arranged, and refined footage, added captions, transitions, and effects to match brand style and enhance viewer engagement.

Managed social media accounts by creating and scheduling content, responding to messages and comments, and tracking engagement. Helped grow online presence and maintain consistent brand voice across platforms.

Created and edited graphics using Photoshop for social media, marketing materials, and client requests. Tasks included background removal, retouching, layout design, and image optimization.