I have over 5 years call center experience and has worked with different line of businesses. I am currently working for a major financial company in the US and am currently handling 15 agents. My 3 key responsibilities are to track their performance, coach them, and do administrative tasks. I am very knowledgeable working with administrative programs such Open Office Calc, Impress, Docs, MS Word, Excel and PowerPoint. I conduct Sales and Communication coaching on a regular basis (one on one coaching or as a class/group ranging from 10-30 agents). I have an excellent work attitude and has a strong sense of urgency and confidentiality.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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