NOC | Network and Systems Engineer | Remote Technician |Customer Service

Overview

Looking for full-time work (8 hours/day)

at $40.00/hour ($7,040.00/month)

Bachelors degree

Last Active

July 8th, 2024 (160 days ago)

Member Since

July 1st, 2012

Profile Description

Several years of extensive experience in the field of Systems and Network Administration. Worked on both corporate environment and managed service provider company. Managing world-wide corporate network devices and provide technical Data Centre support. Monitor, support and responds to service outages or other incidents. Perform installations, integrations, configurations, upgrades, troubleshooting, and performance tuning of various software technologies from multiple vendors. Perform root cause analysis and problem resolution. Respond to requests for assistance from client or staff end-users, or other support staff working for clients or vendors.KNOWLEDGE:• Customer service (technical and non-technical) and helpdesk support• Back office (Data entry, chat and email support)• Operating Systems (Windows, Ubuntu, Apple/MAC)• Email (Exchange, POP3, SMTP, Web Hosted Exchange – Intermedia)• Application Software (MS Word, MS Excel, MS PowerPoint, Office 365)• Web Content Filtering (Websense)• Remote Access (Terminal Services, Citrix)• Desktop (Microsoft Office Suite)• User Authentication and Management (Active Directory)• Cloud service (DaaS) and Virtualization VMware (ESX, VDI)• SAN (EMC2, NetAPP)• Blade Servers (HP, Cisco)• Anti-Virus and Malware (Symantec, Sophos, Trend Micro Deep Security)• Routing and Switching Operating Systems (Cisco, HP, Juniper)• Firewall Policy and VPN (Cisco)• Wireless Access Points (Cisco, Aruba)• Network Management and Monitoring (NetFlow, Cacti)• Backup and Backup Management (Evault, Avamar, UniTrends, Veeam)• Spam Management over SMTP (Proofpoint)