I have been with the call center industry (Teletech) for four years (December 20

Overview

Looking for full-time work (8 hours/day)

at $1.70/hour ($300.00/month)

Bachelor's degree in Nursing and in Business Administration

Last Active

June 28th, 2012 (4633 days ago)

Member Since

June 26th, 2012

Profile Description

I have been with the call center industry, Teletech, since December 2008. I started as a customer service representative and was promoted as a Team Lead after 2 years. I handled a team of 20 agents and my responsibilities include: coaching all agents once per week, making their weekly and monthly scorecards, conducting the agents' 3rd and 5th month reviews, attending key client meetings, taking in supervisor and customer calls, auditing the agents' calls, and making sure that agents are passing the required metrics.
I have also worked as a nurse at Negros Oriental Provincial Hospital for a year (2007). I was assigned at the Obstetrics department and my responsibilities were: taking vital signs, giving medications, IV insertion, charting and carrying out doctor's orders.
I have also taken and passed the International English Language Testing System (IELTS) last October 2008 with a total band score of 8.5 with 9 as the highest possible score.