Dennise

Virtual Assistant & Operations Professional | 11+ Years JPMorgan Chase | Custome

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Overview

Looking for full-time work (8 hours/day)

at $2.91/hour ($560.00/month)

Associates degree

Last Active

June 26th, 2026 (yesterday)

Member Since

November 3rd, 2019

Profile Description

I'm a Philippines-based remote professional with over 11 years of experience at JPMorgan Chase — one of the world's largest financial institutions — where I worked my way up from Fraud Specialist to Escalations Specialist to Operations Supervisor.
What that means for you as a client: I'm someone who knows how to handle high-volume work, sensitive communications, and complex workflows without dropping the ball. I managed 500+ cases and communications per month, maintained a 99% compliance audit score, and consistently delivered a 95% client satisfaction rate — in a regulated environment where accuracy and professionalism aren't optional.
What I can do for you:
<8efe80624d780eba0c6493ec45140364>Email management, inbox triage, and professional client correspondence
Calendar and schedule coordination
Data entry, records management, and documentation
Escalation handling and complaint resolution
Back-office operations support and workflow tracking
Report preparation and operational summaries
Quality review and process improvement

I've worked across phone, email, and chat — supporting Australian clients at TeleTech/Telstra BigPond before my 11 years in financial services. I'm comfortable with US, AU, and UK communication standards and business hours.
Tools I use: Office 365 (Word, Excel, Outlook, Teams, SharePoint) • HubSpot CRM • PandaDoc • Enterprise Case Management Systems • Canva • AI tools (ChatGPT, Claude, Gemini)
I work independently, communicate proactively, and don't need hand-holding. My setup is solid: fiber internet with mobile backup, personal laptop, noise-cancelling headset, and a dedicated home workspace.
If you're looking for someone who brings corporate-level reliability to remote work — I'm ready.

Top Skills

Office and Administration » Calendar Management

Experience: 5 - 10 years

Organized and detail-oriented in managing executive and team schedules across time zones. Skilled in Google Calendar, Outlook, and Calendly for scheduling, reminders, and meeting coordination. I ensure smooth daily operations by preventing conflicts, prioritizing tasks, and keeping clients’ calendars optimized and efficient.

Office and Administration » Email Management

Experience: 5 - 10 years

Experienced in organizing and maintaining efficient inbox systems for executives and business owners. Skilled in Gmail, and Outlook tools to manage correspondence, filter priorities, and ensure timely responses. I maintain a clean, well-structured inbox that supports smooth communication and professional client interactions.

Customer Support » Customer Service

Experience: 10+ years

Detail-oriented and customer-focused with a decade of experience handling inquiries, resolving issues, and delivering high-quality support via email, chat, and phone. Skilled in CRM tools like Zendesk, HubSpot, and Salesforce. Dedicated to providing efficient, empathetic, and results-driven service that builds client trust and satisfaction.