I have an excellent customer service skills which I have developed with the companies I worked with.
I worked as a Guest Service Agent in an executive dormitory of a prestigious graduate school in the Philippines.
I directly interact with guests of the hotel to ensure an enjoyable and hassle-free stay/vacation.
I also worked in two major contact centers/BPO Companies in the Philippines, both of which I was assigned to international accounts.
I have handled a financial account (credit card) which I was a Customer Service Representative when I joined and was immediately identified to be a Subject Matter Expert.
Eventually, I was confirmed as a Team Manager.
I also worked on a technical support account which is an ISP in the US.
I worked as a Technical Support Team Leader/Operations Supervisor.
Being a supervisor, I work independently to create a functional team. I can figure things out on my own to get a job done through research but I also acknowledge the fact if there is a need to ask assistance from other people.
With my work background, I was also able to develop my skills in working with Microsoft Office Word, Excel and Powerpoint.
My previous supervisors/managers depend on me when it comes to creating Powerpoint presentations.
I love and enjoy creating simple and animated presentations for different occasions/requirements.
I was also a lead wedding planner for a year for 4 successful weddings.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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