Small Business Consultant Teletech
October 2011 - April 2012
Account: Telstra
Responsibilities:
-Assist and educate customers about their billing concerns
-Advises the customers of the best possible solution for their small business whether it would be for mobile, internet as well as fixed line
-Up sell new and old products to customer for the benefit of their business
-Disconnect and connect new connection for internet,mobile as well as fixed line
-Reconnect or relocate the service of the customer to a new premise
-Updates the customer about the status of their inquiry
Technical Support Representative StarTek Philippines Inc.
July 2009 - March 2010
Account: Cincinnati Bell
Responsibilities:
-Assist and educate customers in troubleshooting their ADSL and dial-up connection
-Troubleshoots home networking for wired and wireless connection
-Assists customers with the installation of the CBT antivirus software and also help with the technical glitches of the software
-Gives basic troubleshooting in regards to third party email clients, routers and anti-virus softwares
Part-Time Reservations Officer / Administrative Assistant Globalscape Travel Services
January 2008 - December 2008
Responsibilities:
-Handles reservation for airlines and hotels both local and international
-Market our tour packages to schools as well as individuals and companies
-Create and assists customers in deciding the best suitable package
-Makes financial and sales report every end of the month
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