I am a Client Support Specialist with over 15 years of experience in global customer service, technical troubleshooting, and escalation management. I currently work at Deel supporting international clients in managing employees and contractors across multiple countries, handling complex payroll, compliance, and platform concerns while coordinating with internal teams to deliver accurate and timely resolutions.
I have a strong background in remote work across BPO, virtual assistance, and client success roles, and I am comfortable working independently in fast paced environments. I bring a calm, solution focused approach to every interaction and take pride in delivering support that is clear, reliable, and easy to act on.
Experience: 2 - 5 years
Over 2 years of experience managing client relationships in a global remote support environment at Deel, handling international clients across multiple countries. I ensure concerns around payroll, compliance, and platform use are resolved accurately and on time, focusing on clear communication, consistent follow through, and building trust through reliable support.
Experience: 5 - 10 years
Over 10 years of experience collaborating with cross functional teams in fast paced remote and BPO environments. At Deel, I regularly coordinate with Payroll, Compliance, Technical, and HR Experience teams to investigate and resolve complex client concerns. At Sutherland, I worked across multiple lines of business managing escalations and keeping teams aligned during live operational issues.
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