People Management - I am currently working as a Team Manager so I handle a group of agents who are taking inbound calls and as a their team manager, I do some coaching to improve their performance. Give them info updates, analyze performance based on the data sent by our reporting team.
Technical Support Staff - I also work as a technical support staff before so I have an intermediate background in terms of networking and hardware/software troubleshooting.
Other Background/Experience:
Real Time Analyst/Workforce Support Team - BPO Industry
Customer Service Representative - Online Marketing/Financial/Telecommunication/Online Auction
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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- Travis OVAAnswers
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.