My experience has been concentrated in areas of technical support and customer service. In my current position as Technical Operations Supervisor, I maintain the same efficiency and accuracy in providing technical support to customers. This position also requires generating detailed reports for management. My position has given me the opportunity to set policies and procedures, implement systems, and participate in staffing and training personnel.
My areas of expertise lie in administration, documentation, organization and communications. I am a detail oriented individual and enjoy customer/client interaction. My administrative skills include a 70wpm typing speed and proficiency on multiple word processing programs and spreadsheet applications. I possess ability to multi–task, make independent decisions, learn quickly and apply what I have learned. I can handle working alone, meet deadlines and work well under pressure.
I am poised, resourceful and adaptable to any office environment. I have the organizational ability to handle multiple priorities and meet deadline schedules. I am also attentive to detail, with sharp awareness of omissions/inaccuracies, and prompt to take corrective action. I'm a self-starter and quick study, eager to assume increasing levels of responsibility. I have Strong commitment to customer service with expertise in successfully resolving difficult customer situations on a consistent basis desired.
Experience: 5 - 10 years
I have strong communication skills, coupled with excellent problem solving skills and empathy to any caller. Through the years of working for various customer service platforms, I have learned to adapt to the growing needs of customers and can easily handle any inquiry, complaint or escalation.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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