I have worked as an offline support team leader for an American call c

I have worked as an offline support team leader for an American call center, not

Overview

Looking for full-time work (8 hours/day)

at $2.84/hour ($500.00/month)

College - Bachelor of Science in Information Technology (Silliman University)

Last Active

May 20th, 2012 (4591 days ago)

Member Since

May 20th, 2012

Profile Description

I have worked as a team lead for an offline support team in Convergys. This experience taught me to handle people in a team, as well as directly communicate with clients, and bosses from abroad. Prior to my promotion, I worked as a customer service representative handling calls for a telecommunications company (Sprint). I am very familiar with handling customer complaints, billing issues, as well as basic troubleshooting for phones. In my offline support task, I became adept with investigating customer complaints, fraud, as well as analysis of monetary adjustments applied by agents towards customer's accounts. I am very familiar with office applications such as Word, Excel and Powerpoint. As a team lead, I work under less supervision, and makes decisions whenever needed.