Eva
I have worked as an offline support team leader for an American call center, not
Overview
Looking for full-time work (8 hours/day)
at $2.40/hour ($454.55/month)
College - Bachelor of Science in Information Technology (Silliman University)
Last Active
May 20th, 2012 (5140 days ago)
Member Since
May 20th, 2012
Profile Description
I have worked as a team lead for an offline support team in Convergys. This experience taught me to handle people in a team, as well as directly communicate with clients, and bosses from abroad. Prior to my promotion, I worked as a customer service representative handling calls for a telecommunications company (Sprint). I am very familiar with handling customer complaints, billing issues, as well as basic troubleshooting for phones. In my offline support task, I became adept with investigating customer complaints, fraud, as well as analysis of monetary adjustments applied by agents towards customer's accounts. I am very familiar with office applications such as Word, Excel and Powerpoint. As a team lead, I work under less supervision, and makes decisions whenever needed.
Top Skills
Other Skills
Basic Information
- Age
- 26
- Gender
- Female
- Website
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- Address
- Tests Taken
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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