Career Experience: An experienced customer care executive, with more than 6 years of experience in addressing consumer grievances satisfactorily, and ability to help organization increase its customer retention rate with enhanced loyalty. My pleasant personality, approachable attitude and strong communication skills, help me to perform effectively, and deliver my responsibilities to the greatest satisfaction levels.
Personal Skills:
Word Processing – MS Word; OpenOffice.Org; Google docs (Proficiency: Intermediate to advanced)
General Administrative VA work - Microsoft Office that includes Excel for spreadsheets, PowerPoint for presentations, Access for database functions and Outlook for email and scheduling, Publishing (Proficiency: Intermediate to advanced)
Social Media – Twitter; Facebook (Proficiency: Intermediate to Advanced); Wordpress (Basic)
Knowledge in System tools like Siebel, QUEST, Convergence, Diamond, PAIS, EIP – Tools provided by BCBSF and UA project (Proficiency: Basic to Intermediate)
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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