Experienced as a PMO Associate and Customer Service Sales and Support (QE/Agent)

Overview

Looking for full-time work (8 hours/day)

at $192,443.33/hour ($36,364,090.91/month)

Bachelors degree

Last Active

March 27th, 2016 (3734 days ago)

Member Since

May 13th, 2012

Profile Description

• +1 year experience as a Project Management Office Associate, providing general administrative and project support to multiple clients
• +1 year experience as a Quality Evaluator, providing quality evaluation based on client’s standard policy and process.
• +3 years solid experience as a Subject Matter Expert, supporting newly hired agents transition to production floor and providing weekly and monthly reports on agents’ performance. Assisted Managers/Supervisors in handling 40 agents, providing continuous product and process refresher, quality coaching, and other managerial tasks.
• +2 years solid experience as a Senior Customer Service Sales and Support, providing excellent customer service support to Home-user and Commercial clients, initiate Level 1 technical troubleshooting through guided steps, generate trouble tickets and escalate advance technical issues to appropriate technical team.
• +1 year experience as a Financial Adviser, offering products for client’s financial stability.