- Operate a multi-line telephone system, computer, and other standard office equipment; type accurately; handle a high volume of telephone calls with courtesy, speed, and accuracy.
- Answer and screen telephone calls and transfer to ex-pat boss or to the appropriate staff member. Responds to routine inquiries from callers or complaints from applicants and agents; refers non-routine, sensitive, and/or complex requests for information and other inquiries or complaints to appropriate staff.
- Maintains effective working relationships with the staff, applicants, and those encountered in the course of work; communicates with the public in a courteous and professional manner by telephone and in person. Sorting out phone calls for the President and other VIP personnel.
- Work independently with less supervision; understands and carry out written and oral instructions. Supervise and evaluate work performance of General Service such as security guards and maintenance workforce.
- Mail sorting and keeping of staff records especially confidential records. Keeps track of all inventoriable items and safekeeping of all accountable forms. Sign for and distribute mails for the different department personnel.
- Maintains all corporate papers and continually updated. Keeps track of employees' available leave credits and other benefits due to them. Monitors and checks employees daily timekeeping, monthly tardiness and attendance summary reports for submission and inform superiors of any violations of company rules and regulations.
- Conducts pre-employment activities such as calling of applicants and scheduling of interviews, doing the initial interviews and examination, character reference check, gathering of pre-employment requirements for submission. Facilitates the exit interview and the processing of the clearance and quitclaim form for resigned employees.
- Canvass and orders from suppliers regarding office and maintenance supplies/contractors' requirements. Supervises and monitors the daily trips of company messengers. Ensures that all office equipment including air-conditioning, electrical, and telephone systems are all in proper working condition. Multitasking type of person. Research, price, and purchase office furniture and supplies.
- Performs other secretarial tasks such as airline, hotel, restaurant, or any travel arrangements. Keeping
confidential records for the President and other Executives.
Set up and coordinate meetings and conferences. Manage calendars, organize and coordinate meetings and conferences for the CM, and ensure required arrangements are in place and facilities and amenities are available and adequately
- Coordinate front desk and oversee the daily operations of the salon. Manage all booking systems for the salon.
- Assist in running front-line interactions with clients.
- Assist in the organization and maintenance of the retail area.
- Promote retail sales, monitor inventory, and maintain an organized operation in the salon before, during, and after hours of operation and special events.
- Uphold and continually improve high customer service standards in order to maximize client satisfaction and retention.
- Assist in management and growth of salon. Book and confirm all appointments, and monitor booking software.
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Monitor capacities and overbooking to ensure each event is fully booked. Anticipate no shows and open schedules, and plan recruiting and re-booking promotions accordingly. Act as a point person for client questions and feedback.
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Help assist dissatisfied customers. Book and track haircut fixes. Track retention and other salon trends. Generate reports.
- Manage Inventory.
- Help assistants plan promotions to encourage sales and new clients. Manage assistants.
- Compiles payroll data, and enters data or computes and posts wages, and reconciles errors, to maintain payroll records, using computer or calculator:
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Compiles payroll data, such as hours worked, sales or piecework, taxes, insurance, and union dues to be withheld, and employee identification number, from timesheets and other records.
- Prepares computer input forms, enters data into computer files, or computes wages and deductions, using a calculator, and posts to payroll records.
- Reviews wages computed and corrects errors to ensure accuracy of payroll. Records changes affecting net wages, such as exemptions, insurance coverage, and loan payments for each employee to update master payroll records.
- Records data concerning the transfer of employees between departments. May prorate expenses to be debited or credited to each department for cost accounting records. May prepare periodic reports of earnings, taxes, and deductions. Keep records of leave pay and nontaxable wages.
- Monitors update on the records of Personnel such as the issuance of ATM card and
account number, TIN, PHIC & HDMF numbers as well as remittances and monthly reports. Assists personnel in claiming benefits such as salary loans, maternity benefits, and hospitalization claims. Prepares certificate of employment and certificate of remittances to SSS, PHIC, and
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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