Customer Service Expert

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

June 24th, 2026 (yesterday)

Member Since

August 23rd, 2019

Profile Description

With over ten years of progressive experience in customer service, technical support, and team leadership, I have developed a strong ability to deliver exceptional client experiences while driving operational efficiency and team success.

My career began as a Technical Support Representative at Convergys (2013–2016), where I assisted customers with tax processing and payroll creation, while troubleshooting QuickBooks accounts. This role honed my technical problem-solving skills and taught me the importance of clear communication in resolving complex issues.

I then transitioned to Email Support at Stor ---------- dia Ltd. (2017–2018), where I managed inquiries related to order statuses, refunds, and cancellations. This experience strengthened my written communication skills and ability to handle high-volume customer interactions with accuracy and empathy.

As a Customer Service Team Lead at Moitie Cosmetics (2019–2022), I managed KPIs and sales targets, ensuring my team consistently met performance goals. I handled escalations, managed tickets, and provided direct support via phone calls, which reinforced my leadership and conflict-resolution skills.

Most recently, at Maake (2022–2025), I continued in a leadership role, overseeing KPI management, escalations, and weekly reporting to ensure standard operating procedures were aligned. This position allowed me to refine my analytical skills and ability to translate performance data into actionable strategies for improvement.

Throughout my career, I have consistently demonstrated a commitment to customer satisfaction, operational excellence, and team development. I am confident that my background in both frontline support and leadership makes me a strong candidate to contribute meaningfully to your organization.

I would welcome the opportunity to discuss how my skills and experiences align with your team’s needs. Thank you for considering my application. I look forward to the possibility of contributing to your company's continued success.

Sincerely,
Mayzel Genevie Benolirao-Anor