Raquel
Customer Support, QA & Team Leadership | HR/People Ops Experience
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.18/hour ($1,000.00/month)
Bachelors degree
Last Active
July 17th, 2026 (3 days ago)
Member Since
August 15th, 2019
Profile Description
Customer Experience & Operations Specialist |CS, QA & Team Leadership | HR/People Ops Background
I help businesses deliver better customer service and run tighter operations. With 17+ years of experience across customer support, quality assurance, and team leadership — plus hands-on HR experience as a People Advocate — I bring a well-rounded skill set to any team I join.
What I can help with:
1. Customer support management and team leadership
2. Quality assurance process design and improvement
3. Operations management and performance optimization
4. HR/People support — onboarding, employee relations, policy guidance
5. Building and coaching high-performing remote teams
I've worked with companies like Concentrix, The Credit Pros, and Nutrisense, managing CS and QA operations, and spent time at TaskUs as a team leader and an HR generalist supporting employees directly. I know how to keep a team running smoothly while also making sure the people on it are supported and set up to succeed.
Top Skills
Other Skills
Basic Information
- Age
- 52
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Malolos City, Bulacan
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 23%
- Influence: 15%
- Steadiness: 16%
- Compliance: 45%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.