Raquel

Customer Support, QA & Team Leadership | HR/People Ops Experience

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Overview

Looking for full-time work (8 hours/day)

at $5.16/hour ($1,000.00/month)

Bachelors degree

Last Active

July 21st, 2026 (2 days ago)

Member Since

August 15th, 2019

Profile Description

Customer Experience & Operations Specialist |CS, QA & Team Leadership | HR/People Ops Background

I help businesses deliver better customer service and run tighter operations. With 17+ years of experience across customer support, quality assurance, and team leadership — plus hands-on HR experience as a People Advocate — I bring a well-rounded skill set to any team I join.

What I can help with:

1. Customer support management and team leadership
2. Quality assurance process design and improvement
3. Operations management and performance optimization
4. HR/People support — onboarding, employee relations, policy guidance
5. Building and coaching high-performing remote teams

I've worked with companies like Concentrix, The Credit Pros, and Nutrisense, managing CS and QA operations, and spent time at TaskUs as a team leader and an HR generalist supporting employees directly. I know how to keep a team running smoothly while also making sure the people on it are supported and set up to succeed.