Property Management Virtual Assistant

With 14 years of hands-on experience across residential and commercial properties, I have managed the full property management lifecycle — from tenant screening and lease execution through renewals, compliance monitoring, and portfolio reporting. I have supported portfolios ranging from 60 commercial mall locations to a 217-bed residential development, consistently delivering accurate, organized, and efficient operations

I am proficient in Microsoft Excel for data management, reporting, and analysis — using functions, formulas, and pivot tables to organize tenant data, track financial records, and prepare management reports. I have used Excel extensively throughout my career for occupancy tracking, billing reconciliation, and portfolio reporting

I have advanced proficiency in Google Sheets, including building automated monitoring systems with formulas that update data in real time. At Alsons Land, I created a Google Sheets occupancy tracker with automated formulas that eliminated manual reporting and gave management instant visibility into portfolio performance.

Throughout my career I have provided high-level administrative support to senior management — preparing occupancy reports, masterfile data, financial summaries, and operational documentation. I am highly organized, detail-oriented, and experienced in maintaining accurate records, managing multiple priorities simultaneously, and ensuring smooth day-to-day operations across departments.

I have extensive experience managing tenant relationships across residential and commercial portfolios — handling inquiries, coordinating concerns, issuing notices, and ensuring timely resolution of issues within a 24–48 hour KPI. I maintained strong tenant relationships, supporting consistent occupancy and 100% lease compliance throughout my tenure.

I use Trello for task and project management — organizing workflows, tracking task progress, and managing priorities across multiple responsibilities. I am comfortable setting up boards, creating cards, and using Trello to keep operations organized and visible to team members.

I use Asana for task management and team coordination — organizing tasks by priority, setting deadlines, and tracking progress across projects. I am comfortable working within Asana's platform to manage multiple responsibilities and ensure nothing falls through the cracks.

I have completed dedicated AppFolio training through SkillSphere Educational Consultancy Services, covering tenant management, lease tracking, maintenance coordination, rent collection, and portfolio reporting modules. I am familiar with AppFolio's core workflows and ready to apply this training in a live property management environment from day one.

I have strong data entry skills developed over 14 years of managing high-volume lease and tenant records — including contract encoding, tenant profile creation, and billing data management within SAP across a national portfolio of 60 mall locations. I am accurate, detail-oriented, and experienced in maintaining data integrity across complex property management systems.

I am experienced in managing professional email correspondence for property management operations — responding to tenant inquiries, coordinating with vendors and maintenance teams, and communicating updates to senior management. I prioritize timely, clear, and professional communication to ensure all parties are informed and issues are resolved efficiently

I use Canva for creating professional visual materials — including property listing flyers, social media graphics, brochures, and presentation templates. I am comfortable working within Canva's design tools to produce clean, branded materials for property management marketing and communications.

I am highly proficient in the full Google Workspace suite — including Gmail, Google Drive, Google Docs, Google Sheets, Google Calendar, and Google Meet. I use Google Drive for organized shared file management and Google Calendar for scheduling and deadline tracking across teams and time zones.

I use Notion for documentation, knowledge management, and workflow organization — building databases, creating templates, and maintaining organized records. I am comfortable using Notion as a central hub for SOPs, project tracking, and team documentation

Good catch, Les! Here's the corrected Buildium description: Buildium ⭐⭐⭐ "I have completed an online training course covering Buildium's core property management functions including tenant management, lease tracking, and financial reporting. While I have not yet used Buildium in a live environment, I am familiar with its platform and committed to applying this knowledge fully in a remote VA role