As a Quality Analyst in my previous company, I provide scores to employees based on their performances. Also, I provide agent coaching for their perfomance improvements, conduct team huddles and discuss new process. I also generate and send an end-of-week reports to the operations team such as employees' scores and KPIs and company's score. I make sure that the company's standards are being used and observed by the employee in terms of the processes. Proficient with microsoft excel and google docs. Always online in social medias
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.