Executive Assistant|GoHighLevel Expert|Automation Specialist

I have almost 6 years of experience using Go High Level (GHL) to build automations, and support marketing and customer success operations. I specialize in setting up Go High Level accounts, pipelines, campaigns, and workflows to streamline lead management and client communication. My experience includes creating email and SMS automation sequences, integrating third-party tools, and troubleshooting GHL issues to ensure smooth performance. I’ve also handled funnel and website creation, campaign tracking, and data management to improve conversion and retention rates. Through GHL, I help businesses automate repetitive tasks, enhance customer engagement, and optimize overall efficiency, resulting in more organized and results-driven operations.

As an Executive Assistant and Administrative Virtual Assistant, I’ve supported CEOs and business owners by managing daily operations, inboxes, calendars, travel schedules, client billing, and reports. I’m skilled in email management, document preparation, scheduling, and coordination, ensuring all priorities are handled efficiently and on time. I use tools like Google Workspace, Calendly, Notion, ClickUp, and Monday.com to stay organized and manage multiple deadlines. My approach is detail-oriented, proactive, and focused on helping executives stay productive and focused on high-level tasks.

As an Executive Assistant and Administrative Virtual Assistant, I’ve supported CEOs and business owners by managing daily operations, inboxes, calendars, travel schedules, client billing, and reports. I’m skilled in email management, document preparation, scheduling, and coordination, ensuring all priorities are handled efficiently and on time. I use tools like Google Workspace, Calendly, Notion, ClickUp, and Monday.com to stay organized and manage multiple deadlines. My approach is detail-oriented, proactive, and focused on helping executives stay productive and focused on high-level tasks.

I have almost 6 years of experience using Go High Level (GHL) to build automations, and support marketing and customer success operations. I specialize in setting up Go High Level accounts, pipelines, campaigns, and workflows to streamline lead management and client communication. My experience includes creating email and SMS automation sequences, integrating third-party tools, and troubleshooting GHL issues to ensure smooth performance. I’ve also handled funnel and website creation, campaign tracking, and data management to improve conversion and retention rates. Through GHL, I help businesses automate repetitive tasks, enhance customer engagement, and optimize overall efficiency, resulting in more organized and results-driven operations.

I have extensive experience managing and optimizing Shopify stores. From product listing and pricing to inventory, order fulfillment, and customer service. I’ve worked on store setup, product research, and influencer marketing campaigns to drive brand visibility and sales. I’m proficient in Shopify integrations, Klaviyo email flows, and ad campaign tracking through META and Google Ads. My goal is to ensure that every store runs smoothly, looks professional, and delivers an excellent shopping experience for customers.

As a Head of Customer Success and Customer Service Specialist, I’ve managed end-to-end customer relations, from onboarding and training to issue resolution and retention strategies. I focus on building strong relationships, ensuring satisfaction, and driving long-term loyalty. I’ve used tools like Gorgias, Zendesk, and Go High Level to manage tickets, track interactions, and gather feedback for process improvement. My customer-first approach ensures every client feels valued and supported, resulting in improved retention and higher satisfaction scores.

I’m experienced in executing and monitoring digital marketing campaigns across platforms like META. I’ve handled ad creation, A/B testing, analytics tracking, and reporting using tools such as AgencyAnalytics. My focus is to support businesses with data-driven marketing strategies that generate qualified leads and increase conversions.

I began my career in technical and customer support for global clients, resolving product and software issues for brands like Pearson Education and Just Eat. I’m highly skilled in troubleshooting system issues, guiding users, and documenting solutions to prevent recurring problems. My background in CRM troubleshooting has strengthened my ability to communicate technical concepts clearly and ensure smooth system performance for clients and teams.

I have a strong background in data management, reporting, and documentation, ensuring accurate and up-to-date information across systems. I’ve worked with tools like Google Sheets, Excel, and CRM dashboards to organize data, track metrics, and generate performance reports. My work ensures that teams have reliable insights for decision-making, and that processes are efficient, consistent, and scalable.