Victor
1. Provide client support and technical issue resolution via E-Mail, phone and o
Overview
Looking for full-time work (8 hours/day)
at $2.38/hour ($454.55/month)
Mechanical Engineering (third-year)
Last Active
April 21st, 2012 (5167 days ago)
Member Since
April 20th, 2012
Profile Description
1. The Support profession
2. Listening skills
3. Magic words: good and bad
4. Effective communications via phone and email
5. The Support Loop (an intuitive and powerful tool to understand customer service)
6. Getting the customer to cooperate
7. Taking control of the case resolution process
8. Customer styles: what they are and how to flex to them
9. The customer is not always right: how to handle the difficult ones
10. Teamwork
11. Managing escalations
12. Time management
13. Stress management
Top Skills
Other Skills
Basic Information
- Age
- 26
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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