Tech & Customer Support Specialist - Tier 1&2/Data Entry/Gen Admin VA

Overview

Looking for full-time work (8 hours/day)

at $1.70/hour ($300.00/month)

BS in Electrical Engineering

Last Active

July 24th, 2014 (3797 days ago)

Member Since

May 4th, 2010

Profile Description

I am a dedicated, solutions focused professional with more than 11 years of experience, I.5 years as a graphic designer and team leader, more than 9 years in BPO industry, handled tier 1 and tier 2 technical and customer support for a fortune 500 company, one of the leading computer manufacturers in the US, with more than 4 years of management experience.
Services:
- Technical and Customer Support - Non-voice only. Outbound calling for ownership purposes is ok
- Data Entry and Content Management
- Team management
- Customer and Relations Support Management
- Graphic Designs
What I can offer you:
- Superior communication and interpersonal skills which ensures superb decision-making and problem resolution.
- Ability to train and foster newly-hired specialists
- Extensive background on information technology and computer/structural engineering with expertise in computers, LAN and wireless networking, printers, and graphics design.
- Lead, Manage a team and monitor team performance.
- Can perform root-cause analysis and come up with action plans
- Relations and Customer support management
- Business Development, Project management
- Experienced on the ff:
a. Microsoft Office applications: Word, Excel, Powerpoint, Outlook
b. Windows OS: XP, Vista, Win7
c. Android and iOS (mobile)
d. Email handling: Kana, Outlook and Web-based accounts
Chat Support
e. Oracle Siebel CRM, Zendesk, Supportbee, Insightly
f. Google: Gmail, Google+, Hangouts, Google Docs, Google Drive
g. Adobe Photoshop
h. Social Media Networking: Facebook, Twitter, Instagram, Linkedin, Chaton