Project Manager & Customer Support Specialist & Recruiter

As a Project Manager for software development, I have demonstrated a keen eye for detail and an unwavering commitment to delivering projects on time and within budget. I have successfully overseen the complete software development life cycle, from requirement gathering and scope definition to quality assurance and deployment. My strong project management skills enable me to effectively coordinate cross-functional teams, prioritize tasks, mitigate risks, and ensure project milestones are achieved. I am proficient in Agile methodologies and have a solid understanding of software development processes, enabling me to facilitate seamless collaboration between development teams and clients.

In my role as a Customer Support Manager, I have successfully led and mentored teams, ensuring exceptional customer experiences throughout their journey. I have implemented and streamlined support processes, resulting in improved response times, enhanced customer satisfaction, and increased retention rates. I am adept at analyzing customer feedback, identifying pain points, and implementing solutions to optimize support operations. Additionally, my ability to build strong relationships with customers and stakeholders has allowed me to effectively communicate complex technical concepts and bridge the gap between technical teams and end-users.

I bring a wealth of experience and a proven ability to deliver outstanding results in customer support management and software development project management. I am now seeking new opportunities to leverage my skills, drive business growth, and contribute to the success of an organization that values excellence and innovation.