Andreah

E-commerce Customer Support & Order Management Specialist

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $9.40/hour ($1,818.18/month)

Bachelors degree

Last Active

July 5th, 2026 (10 days ago)

Member Since

July 14th, 2019

Profile Description

I'm a dedicated and results-driven Customer Service and Logistics Professional with 6+ years of experience in e-commerce operations, order management, and dispute resolution.

I've supported top-tier brands like Kathy Kuo Home, Renegade Furniture, and NADRI, managing high-volume customer support while coordinating logistics with UPS, FedEx, JB Hunt, and Shopify orders.

I specialize in:

1. Multi-channel support (email, chat, voice)
2. Order fulfillment & tracking
3. Payment disputes and chargebacks (PayPal, Klarna, Digistore24)
4. Platforms like Zendesk, Gorgias, Salesforce, Shopify, and SPS Commerce

I’m passionate about creating seamless customer experiences while streamlining backend operations. Whether solving complex shipping issues or boosting CSAT scores, I bring consistency, clarity, and care to every interaction.

???? Let’s connect if you're hiring or collaborating on customer support, logistics, or e-commerce operations!

Contact Info:
----------
----------

Top Skills

E-Commerce » Inventory Management » Quality Control

Experience: 5 - 10 years

I have hands-on experience in monitoring inventory accuracy and ensuring product quality throughout the order lifecycle. I’ve worked closely with suppliers to verify item specifications, manage stock discrepancies, and resolve fulfillment issues promptly. My attention to detail and proactive communication have helped maintain high customer satisfaction and minimize return rates in fast-paced e-commerce environments.