I have over 4 years of experience in the vacation rental industry, starting as an Airbnb Resolutions Case Manager and later being promoted to Quality Officer. After leaving Airbnb, I worked as Operations Team Lead for a client with 24 properties in San Diego. Within 4 months, I was promoted again for my ability to manage the team with minimal supervision and get things done.
I’ve worked with a variety of PMS to streamline operations and improve efficiency, including:
**Hostaway
**Hospitable
**OwnerRez
**Guesty
**Lodgix
**Airbnb
**VRBO
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Additionally, I’ve used a range of other tools, such as:
**Hostbuddy AI
**QuickBooks
**Monday
**Notion
**Canva
**GoHighLevel
**Turno
**Breezeway
**ClickUp
**Safely
**Stripe
I’m passionate about delivering high-quality service and making operations run smoothly. My diverse experience, attention to detail, and ability to adapt quickly to new challenges have helped me excel in fast-paced environments. If you’re looking for someone who takes ownership, communicates effectively, and can handle a wide range of tasks with minimal supervision, I’d love to contribute to your team and help drive your business forward. Let’s work together to make things happen!
Experience: 2 - 5 years
I have full-cycle Accounts Payable and Receivable management in QuickBooks, including vendor expense reconciliation, monthly owner statement auditing via VRPlatform, and executing final owner disbursements.
Experience: Less than 6 months
I provide an exceptional guest communications to Airbnb guest. I've learned to optimize a listing, improve current and create new ones using Hostaway and Airbnb. Manage booking, calendars, anything about Airbnb business. I have wide knowledge on Airbnb processes and so, I can think of loopholes to dispute claims, reviews etc.
Experience: Less than 6 months
My clients would come to me personally to help with adhoc task such as, paying vendors, data collection for expenses on sheets and qbo utilization. I would be asked to improve our database for Workflows and SOPs, tasked to train a colleague for new processes. I coordinate directly with service providers to collaborate such as GoStr, Touchstay. I have also created guidebooks for all of our 13 properties in touchstay and previously in canva. Any admin or adhoc task that an executive would have I am your best person.
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