I do have a very good background when it comes to email support and customer ser

Overview

Looking for part-time work (4 hours/day)

at $3.75/hour ($363.64/month)

Graduated from University of San Carlos – Major in Political Science 2003

Last Active

August 20th, 2014 (4306 days ago)

Member Since

April 8th, 2012

Profile Description

Six months Author Support at Trafford Publishing that uses Salesforce
Three years of Order Management Specialist position handling service parts orders over the phone, fax and email
Handled accounts from Master Parts Distributors of Lexmark parts in USA
Processed RMA (Return Merchandise Authorization) for dead on arrival parts (DOA) and defective parts
Processed credit and debit memos
Communicated with Lexmark Louisville USA Warehouse for issues on tracking number and shipments lost
Did Revenue Flash Report everyday
Order Entry for Original Equipment Manufacturer (OEM such as Dell and IBM)
Two years and 4 months as Technical Support Engineer handling AT&T customers in USA for problems with their internet connection both wired and wireless connection
Salesforce experienced
Skillful in customer care/communications, problem solving, relationship building and user training and support
Siebel experienced
CRM experienced
JD Edwards experienced
SAP experienced