I am looking for these types of part time job:* Administrative - Encoding / Typin

Overview

Looking for part-time work (4 hours/day)

at $1.82/hour ($160.00/month)

Bachelor's Degree

Last Active

March 13th, 2023 (640 days ago)

Member Since

March 29th, 2012

Profile Description

Skills:
* Typing Skills - 80-100 WPM
* Marketing/Retention Skills
* Communication Skills - Buplas: 4.5
JD in Current Role:
Responsible for coaching and managing a team of agents, supporting team operations, and coordinating with clients and management as needed.
Mentoring and Coaching
Serve as mentors and coaches to the reps on the floor and act as first point of escalation for client-specific issues. Serve as back-up point of escalation when Subject Matter Experts are not available.
Maintain a high level of proficiency with regards to client services, policies, and site. Ensure timely, accurate and consistent delivery of updates to the eReps. Disseminate client-specific information. Provide clarifications and guidelines to enhance eReps understanding and competence relative to client-specific information and handling different customer transactions.
Team Management
Supervise all agents within their team (eReps; may include Subject Matter experts depending on the account)
Monitor the agent’s performance on the floor (according to productivity competence, and quality standards and targets
Provide weekly specific performance feedback
Work with the agents to achieve development objectives and performance targets
Conduct performance appraisals for team members
Coordination with Operations Support
Document and escalate real-time internal and external IT issues.
Document and escalate customer and client process issues.
Work with the QA Team Leader or QA Analyst to ensure effective implementation of the QA process. Deliver timely feedback. Identify QA issues and work with Operations Manager or Director and Team Managers to develop action plan. Implement action plan.
Coordinate with CST Training on training-related issues
Work with Workforce Management on concerns related to scheduling and attendance
Implementation of New Account/s
Develop complete understanding of clients business model, policies and procedures as they relate to PeopleSupports support of the clients customers
Supervise development of Support Site where appropriate
Ensure that agents gain and maintain competence on clients site, back-end tools and support systems
Management Support
Support the Team Manager in providing leadership, guidance, and support to the reps to ensure the creation of a positive (productive) work atmosphere and team spirit. Address agent needs and concerns, performance and motivation issues, and conflicts.
Assume responsibility and accountability for the team in the absence of the Team Manager by ensuring coverage, productivity/efficiency, and quality of service delivery
Interact with the external clients and management, in the absence of the Team Manager
Support the Director in meeting targets
Perform other duties as assigned
Authority/ies:
Executory approval of workstation assignments for agents within their respective team
Recommendatory approval of requests for and utilization of financial resources
Executory approval of rewards and disciplinary actions for agents within their team