I worked with Convergys from May 2007 to June 2010. I also worked with NCO Philippines from October 2010 to February 2012.
I have experience with the following:
1. Inbound:
- Customer Service (for billing, technical, programming and sales)
- E-mail support (for billing, technical, programming and sales)
- Collections (billing, payments, financial assistance and credit
bureau updates)
2. Outbound:
- Sales
- Appointment Setter
- Collections (billing, payments, financial assistance and credit
bureau updates)
-Excellent communication and written skills in English
-Outstanding Multi – Tasking skills
-Self – starter with a “Can Do” attitude / Optimistic
-Knowledgeable on computer base programs like Microsoft Word, Excel, Power point, Office, etc.
-Typing skills : 35 wpm and up
-Have background with Billing, Technical, Collections and Sales/appointments
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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