Carmila

I would like to work for a company where I can utilize all the customer handling

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Overview

Looking for part-time work (4 hours/day)

at $1.14/hour ($100.00/month)

Bachelor in Business Administration-Management

Last Active

July 9th, 2013 (4177 days ago)

Member Since

March 25th, 2012

Profile Description

I have been a Customer Service Representative for almost 5 years in the BPO industry. I've worked in a sales and retention account ( Vonage VoIp) where my reasoning and decision-making skills were enhanced. This also allowed me to learn how to hone my telemarketing skills and how to value trust and confidence of customers when closing a sale. I was awarded as a top agent for sales and for customer handling.
In addition, I also worked with a technical account (TimeWarner/RoadRunner cable internet). Although I had no background in computer software and technology, I was able to assist customers in troubleshooting their internet connection learning all from training. Being the best agent and best in customer satisfaction in our team, I consistently received several kudos calls and high customer satisfaction ratings from customers.
My latest work was with Amazon.com, a non-voice account. As an email representative, I handled customer inquiries and complaints where reading between the lines in emails from customers was a very big factor in making them happy.
Altogether, being employed n the Call Center industry taught me a great deal of discipline, professionalism and how verbal and non-verbal communication is important in a client's business. And with the skills I've gained from my work experience, I can say that I am one of the best in this field.

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Basic Information

Age
24
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  107
English
C2(Advanced/Mastery)
Government ID
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