ObjectiveTo seek a position in management where organizational, communication an

Overview

Looking for full-time work (8 hours/day)

at $7.39/hour ($1,300.00/month)

college level

Last Active

March 14th, 2012 (4737 days ago)

Member Since

March 14th, 2012

Profile Description

Objective
To seek a position in management where organizational, communication and people-management skills can be
developed and used to its maximum potential.
Summary
•Solid substantial team junior management 11 years call center experience, possessing problem solving
skills of the highest order with the ability to think on my feet in a high work load environment and
communicates effectively to both operations and management level.
•
Specialized in team supervisory roles both as Operations Team Supervisor. Broad experience in team
leading, motivation, presentations, strategies that involves team involvement and solid strong results.
Broad experience in different line of businesses. (Customer Support) customer satisfactory ratings,
overall support for general billing, (travel) flight exchanges, air fares, hotel accommodations, car
booking; (Sales) conversion targets particularly focusing on the development of new accounts, start up
projects, new agents and mentorship of new supervisors to high performance level.
•Solid experience in project management and account implementation. Development of new agents to
become highly skilled and competent. Handled several nesting classes or new agents after training and
inspire them to perform if not outperform the current standard.
Functions as HR experienced in different counseling work, motivation for agents who are engaged in
high stress work environment.
•Diverse interests in analytical interpretation of data excel and power point presentation, form
creation, basic website creation.
•Expertise:
Competitive managerial, goal setting, motivational, planning and interpersonal skills, project management