• Focused on customer and business needs
• Effective communication skills at all levels both internally and externally
•Synnex-Concentrix Corporation December 27, 2006 – March 23, 2010
A Business Process Outsourcing Company putting customers first for relationships
that last. Quality customer service, attention to detail, and an excellent
return on investment. Delivering from 25 world-wide locations supporting over 14
million interactions a year, treating customers with the utmost care. And that
means longer-lasting, more valuable business relationships for everyone.
• Product Support Representative (December 27, 2006 – November 2007)
- Provided Excellent Customer Service to customers in North America
• Technical Lead (December 2007 – February 2009)
- Assistant to the supervisor in handling a 13-man team
- Provided inputs to the team on how to meet the company’s set targets
• Product Support Specialist (March 2009 – March 2010)
- Specialist skills in handling Linksys by Cisco products
- Provided Excellent Customer Service to customers in North America
•Stream Global Services – Vonage Technical Support (March 29,2010 to November 2010)
Stream Global Services is a premium business process outsourcing (BPO) provider
of sales, customer care and technical support services for many Fortune 1000
companies. Stream is a trusted advisor to some of the largest technology,
retail, entertainment/media, telecommunications and financial services companies
in the world.
-
Technical Support Representative – :Provides excellent customer service
and technical assistance to customers in the North American Region.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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