Aspiring Data Analyst with background in CS, Marketing & CS

I have hands-on experience working with HTML and CSS to build and style web pages. My knowledge of HTML includes creating the structure of websites using elements such as headings, paragraphs, images, links, and forms. I am familiar with using semantic HTML to ensure the accessibility and organization of content. With CSS, I have experience in styling web pages to enhance their visual appeal and responsiveness. This includes applying styles for layout, typography, colors, margins, and padding. I am proficient in using CSS selectors, flexbox, and grid layouts to create clean and responsive designs that work across different devices. In addition to basic HTML and CSS, I have some experience in using media queries to ensure that websites are mobile-friendly and adjusting design elements based on screen size. My understanding of HTML/CSS serves as a foundation for web development and allows me to create user-friendly, visually engaging websites.

I have hands-on experience working with HTML and CSS to build and style web pages. My knowledge of HTML includes creating the structure of websites using elements such as headings, paragraphs, images, links, and forms. I am familiar with using semantic HTML to ensure the accessibility and organization of content. With CSS, I have experience in styling web pages to enhance their visual appeal and responsiveness. This includes applying styles for layout, typography, colors, margins, and padding. I am proficient in using CSS selectors, flexbox, and grid layouts to create clean and responsive designs that work across different devices. In addition to basic HTML and CSS, I have some experience in using media queries to ensure that websites are mobile-friendly and adjusting design elements based on screen size. My understanding of HTML/CSS serves as a foundation for web development and allows me to create user-friendly, visually engaging websites.

I have extensive experience in customer service and support, including using CRM systems to manage and track customer interactions, ensuring efficient resolution of inquiries and fostering positive client relationships. My role as a Customer Service Representative involved leveraging CRM platforms to document and follow up on customer issues, ensuring no queries were overlooked and providing a seamless experience from start to finish. I am adept at issue resolution, handling a wide range of customer concerns, from billing inquiries to technical support, always aiming to provide timely and effective solutions. My problem-solving skills, combined with a customer-first approach, have helped in de-escalating conflicts and ensuring high levels of customer satisfaction. In terms of client communication, I am skilled in both written and verbal communication across various channels such as phone, email, and live chat. I focus on active listening, empathy, and clear communication to ensure that customers feel heard and understood, which has been critical in building trust and rapport with clients. By integrating CRM tools with my expertise in customer communication and issue resolution, I consistently provide exceptional service, streamline support operations, and contribute to improving overall customer experience and retention.

I have a strong background in managing social media platforms, particularly Facebook, Instagram, and Twitter, where I developed and executed content strategies to grow engagement, brand awareness, and follower bases. My experience includes creating, scheduling, and optimizing posts tailored to each platform’s unique audience, ensuring consistency with brand voice and messaging. I have successfully implemented both organic and paid social media campaigns, driving engagement through targeted content and promotions. This involved using tools such as Facebook Ads Manager to create and track ads, manage budgets, and analyze campaign performance. I am proficient in leveraging insights and analytics tools (such as Facebook Insights, Instagram Analytics, and Twitter Analytics) to monitor social media KPIs, measure campaign success, and adjust strategies accordingly. I’ve also been responsible for community management, responding to comments and messages in a timely manner, fostering positive relationships with followers, and ensuring high levels of engagement. My ability to create visually appealing content, including graphics and videos, has contributed to the growth of followers and improved brand interaction across all platforms. In addition to managing day-to-day social media activities, I have experience in using scheduling tools like Hootsuite and Buffer to streamline posting and ensure consistent content delivery. My approach to social media management combines creativity with data-driven insights to achieve meaningful results for the brand.

Here's a description of your Google Ads (PPC) experience: Google Ads (PPC) Experience: I have comprehensive experience managing and optimizing Google Ads (PPC) campaigns to drive traffic, generate leads, and increase conversions. In my previous role as a Google PPC Specialist, I was responsible for planning, executing, and monitoring a wide range of campaigns across search, display, and remarketing networks. I am proficient in keyword research, bid strategy optimization, and A/B testing of ad copy to maximize campaign performance and ROI. My experience includes analyzing campaign data and performance metrics using Google Ads’ built-in analytics tools, as well as making data-driven adjustments to enhance ad relevance, quality score, and overall results. I have a strong understanding of audience targeting, remarketing strategies, and budget management to ensure campaigns are cost-effective and meet performance goals. In addition to optimizing individual campaigns, I worked on generating detailed performance reports and collaborating with teams to align PPC efforts with broader marketing strategies. My ability to stay updated on the latest trends in paid search and Google’s evolving advertising features has been essential in maintaining competitive and effective campaigns.

I have a solid foundation in Microsoft Excel, gained through both professional experience and formal training. I recently completed the Excel Basics for Data Analysis course from IBM, where I developed strong skills in using Excel for data management and analysis. My experience includes working with spreadsheets to organize, filter, and sort large datasets efficiently. I am proficient in creating and using formulas, pivot tables, and charts to analyze data trends and generate meaningful insights. I also have experience with data validation, conditional formatting, and basic automation techniques to enhance the efficiency of data processing tasks. My attention to detail ensures accuracy, and I’m comfortable using Excel for reporting, performance tracking, and data-driven decision-making. Whether managing data for marketing campaigns, customer service, or administrative tasks, Excel has been a key tool in my ability to provide accurate and actionable information to support business operations.

I have extensive experience using Google Sheets for data management, analysis, and collaboration. My background includes utilizing Google Sheets for tasks such as tracking marketing campaigns, managing project timelines, and compiling customer data. I am skilled in creating and applying formulas, using data validation, and setting up conditional formatting to organize and interpret data efficiently. Google Sheets has also allowed me to collaborate seamlessly with teams in real-time, ensuring smooth communication and updates across various projects. I am proficient in generating pivot tables and charts to present data insights visually and am comfortable using its integration with other Google Workspace tools to streamline workflows. My experience includes automating repetitive tasks with Google Sheets functions and scripts to save time and enhance productivity. Whether working on social media reports, data tracking, or administrative tasks, I rely on Google Sheets for its versatility and ability to handle collaborative and remote projects.

I have a foundational understanding of Python programming, which I have been using to explore data analysis and automation tasks. My experience includes working with basic Python syntax, data structures like lists, dictionaries, and loops, as well as writing simple scripts to process and manipulate data. I am familiar with using libraries such as Pandas for handling and analyzing datasets and Matplotlib for basic data visualization. I have applied Python in tasks like cleaning data, generating summary statistics, and automating repetitive tasks, which has helped streamline workflows. While I am still expanding my knowledge, I am eager to further develop my Python skills and apply them to more advanced data analysis and automation projects. My goal is to continue learning Python to enhance my technical abilities, particularly in data science and analytics.

I have a beginner-level understanding of SQL (Structured Query Language) and have used it for basic database management tasks. My experience includes writing simple queries to retrieve, filter, and manipulate data from relational databases. I am familiar with key SQL concepts such as SELECT, WHERE, JOIN, GROUP BY, and ORDER BY to sort and group data effectively. I have used SQL to perform tasks like extracting specific data sets, creating basic reports, and understanding relationships between tables in databases. My exposure to SQL has provided a strong foundation for further developing my skills in database management and data analysis, and I am eager to build on this knowledge to handle more complex queries and database structures in the future. My goal is to continue learning SQL to enhance my data management capabilities and improve my efficiency in working with large datasets.

I have a solid background in data visualization, using tools such as Excel, Google Data Studio, and PowerPoint to turn raw data into clear, actionable insights. My experience includes creating visually compelling charts and graphs in Excel, such as bar charts, line charts, and pivot charts, to represent trends, patterns, and key performance indicators. I am skilled in using Excel's data visualization features, like conditional formatting, to highlight important data points and make complex data easy to understand. In Google Data Studio, I have built dynamic and interactive dashboards, combining data from various sources to generate real-time insights. My expertise includes designing custom reports with visually appealing elements, such as tables, scorecards, and charts, and using filters to allow users to explore the data in-depth. I am comfortable working with various data connectors and blending data from multiple sources to create comprehensive visual reports for stakeholders. With PowerPoint, I am experienced in translating data insights into presentations, creating clean and professional slides that effectively communicate findings to both technical and non-technical audiences. I use charts, infographics, and visual storytelling techniques to ensure that the data is presented in an engaging and digestible manner, enhancing decision-making processes. My combined experience in Excel, Google Data Studio, and PowerPoint enables me to deliver clear, data-driven visual reports that support business objectives and provide valuable insights to key stakeholders.