Dynamic and detail-oriented professional with over 7 years of experience in customer service, insurance auditing, and virtual assistance. Skilled in managing administrative tasks, client relations, and insurance processes across both personal and commercial lines. Adept at handling policy endorsements, renewals, billing, and compliance audits while maintaining accurate records and delivering exceptional client support.
Proven ability to work independently in remote environments, leveraging strong communication skills and proficiency in tools such as MS Office and Ez Lynx. Experienced in liaising with clients, carriers, and stakeholders to resolve inquiries and ensure smooth operations. Known for adaptability, efficiency, and a commitment to continuous learning, with a background that spans financial services, telecommunications, and insurance industries.
Key strengths include:
- Administrative support and client coordination
- Insurance auditing and quoting (Personal & Commercial Lines)
- Customer service excellence and complaint handling
- Strong organizational skills and attention to detail
- Proficiency in MS Office and insurance management systems
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