Strong verbal communications,
Good problem solving skills,
Office administration
Team membership
Good interpersonal skills
High volume workload skills
Computer literacy (Windows environment)
Experience: May 16, 2011 to present.
Sales & Marketing Head, on Travel & Tourism.
This position is more on handling e-mails, calls from clients and suppliers.
Coordinates with Reservation Department and IT Department in order to strengthen the marketing plan of the company as well as boost the sales of the company.
Must possess good problem solving.
Responsible in publishing rates through website as well as update rates and travel packages, using Dreamweaver.
Must see to it that all rates and contracts are updated from suppliers.
Responsibilities:
Meeting high volume performance standards,
Meeting required standards of service,
Administration duties as required
Data entry
Update using Dreamweaver and B2C Program
Sales
Inquiries
September 2007 to May 15, 2011.
Reservation Manager, Travel and Tourism.
This position is more on e-mails and calls from clients who wished to book their holidays and business trips by the assistance of qualified travel agents.
Supervising travel agents.
Must possess good problem solving when it comes to customer complaints through e-mail, calls, and walk-in clients.
Responsible in the distribution of e-mails for every incoming booking from clients.
Must see to it that all rates and contracts are updated from suppliers.
Must check all payment procedures are correct prior payment to suppliers.
Must see to it that all bookings are paid prior arrival of clients to their individual destinations. Must see to it that all booked clients will be satisfied for the services they have paid.
Responsibilities:
Meeting high volume performance standards,
Meeting required standards of service,
Administration duties as required
Receptionist duties
Data entry
Order tracking
Staff training
Sales
Inquiries
16 December 2006 to September 2007.
Reservation Agent, Travel & Tourism.
This position is more on e-mails and calls from clients who wished to book their holidays and business trips by the assistance of qualified travel agents.
Responsibilities:
Meeting high volume performance standards,
Meeting required standards of service,
Administration duties as required
Receptionist duties
Data entry
Order tracking
Staff training
Sales
Inquiries
4 August 2006 to 16 September 2006.
Customer Service Representative, Teletech Holdings Dumaguete City.
The position was essentially on Call Center Agent.
Responsibilities:
Customer relations
Trouble Shooting
Handling customer accounts.
4 February 2009 to 30 September 2000.
Service Crew, Jollibee Foods Corporation.
This position is more on customer service by maintaining the Gold Standard rules of the company with the 3 C’s (Coordination, Cleanliness, and Communication).
After two months of employment, I have been promoted as Production Comptroller and eventually after three months from appointment had been promoted as a regular crew and am given a chance to become as one of the Junior Managers in the company.
I was then awarded as the crew of the month by the company for maintaining my good performance towards work and punctuality.
Then I was given the responsibility as Senior Cashier and the Administrative Assistant.
All I want is a stable job, working at home and at the same time I have helped other people's business through my effort.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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