Virtual Assistant /Customer Support

Overview

Looking for full-time work (8 hours/day)

at $4.69/hour ($909.09/month)

Associates degree

Last Active

March 21st, 2023 (1173 days ago)

Member Since

February 28th, 2012

Profile Description

Hello! Thank you for viewing my profile!

With over 10 years of experience working remotely, I have stayed curious and enjoyed constant learning. I am extremely resourceful, detail-oriented, a self-starter, and always committed to providing superior service to every client/company I worked with. I have also demonstrated initiative, strong organizational skills, the capacity to work hard under pressure and the ability to multitask, prioritize and manage time e?ectively.
In my work-from-home career, I work both full-time and freelance opportunities. I have done administrative tasks, sales & customer service jobs, social media management, e-commerce management, leadership roles, task coordination, and talent acquisition. As a breadwinner in the family, I love and appreciate work. I am serious about getting any job, taking pride in all that I do, and always striving for excellence.
I am deeply passionate about any role that intellectually stimulates me, works that care or helps solve problems for people, and works that require creativity.

Skills / Qualifications:
++6 years using Zendesk Tickets Technical Customer Support/Supervisor (mobile messaging/ live streaming app)
++5 years using Administrator/Customer Support for E-commerce Retail, Subscriptions, and Digital Products (Shopify & Woocommerce)
++2 years Sales & Operations Lead/ Administrator Online marketplace for Pet Industry
++Naturally insightful with creative independent thinking & leadership skills
++Strong problem-solving skills combined w/ analysis & high degree of intuition
++Proactive, resourceful & customer-service oriented with great attention to detail
,++Fast learner, adaptable, and responsive to a fast-paced environment.
++Has proven aptitude and knowledge of customer service and retention.
++Computer proficient, Internet Savvy, familiar with Cloud-Based Tools
++Familiar with the call center industry, USA timezones, and locations
++Experienced in Email Handling, Text, & Chat
++Ability to do Inbound/ Outbound Calls
++Experienced in E-commerce management/Dispute Management/Order ++Processing/ Inventory Management++Experienced in Social Media Management and Comments Moderation
++Experienced in Complaint Management, Feedback Collection, and Writing Responses
++I am not a jack of all trades, but I am flexible, coachable, and trainable.