Customer Service Representative/ Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $2.81/hour ($545.45/month)

Bachelor of Science in Nursing

Last Active

March 13th, 2025 (451 days ago)

Member Since

February 26th, 2012

Profile Description

Ability to provide customer service assistance
Ability to evaluate materials, gather and analyze data, and determine root cause of problems.
Knowledge and understanding of presentation skills, sales planning/ territory ---------- gement
Ability to use effective verbal communication skills to inform/catch interest
Ability to close negotiated sales account by applying developed closing skills.
Motivation for Sales and ability to meet sales goals.
Ability to evaluate  and acquire potential subscribers or development of new accounts
Ability to promote products and services to potential clients by highlighting the benefits and advantages to help them better appreciate products competitive advantage.
Computer Literate and Knowledgeable in Microsoft Office application (Word, Excel, PowerPoint and Outlook)
Supports and assists representatives in processing queries
Performs random quality checks and call monitoring to help attain agent’s quality goals
Conduct product training to new associates and monitor their progress before endorsement
Perform claim status validation and research for providers and brokers in various system and
tracking tools.
Monitor agents enrolled to quality improvement and closely work with the associates to attain their metrics
Prepare and sort out reports training reports and drive education and learning completion for the team
Supports and assist providers’ needs with their authorization status and requests
Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems
Perform validation and status checks  for pending claim requests that needs clinical evaluation
Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.