Email Marketing, Virtual Assistant,Chat & Email Support,Data Entry,TSR, CSR

Overview

Looking for full-time work (8 hours/day)

at $284,094.32/hour ($50,000,600.00/month)

Bachelors degree

Last Active

December 9th, 2016 (2926 days ago)

Member Since

February 9th, 2012

Profile Description

November 2014 – February 2016
Email Marketing - Mad4Ads PTY LTD
•
Send email marketing campaigns to promote products or services.
•
Ensure messages are sent in proper form and template.
•
Proofread emails for clarity, grammar, and spelling and review messages for
•
Ensure messages are mobile friendly
brevity.
•
Send messages to those who have opted in for messages.
•
Create domains and setting up domains and create domains for amazon online store.
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December 2013 - April 2014
Data Entry - The Office Pal
• Compile Printers, toners and inks to excel sheet.
• Add short descriptions of each item, check price list, add clear images on each item.
• Manually encode data from PDF file to Excel.
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July 2013 - October 2013
Chat Support - Live Chat Media
•
Making sure to answer all inquires from chat.
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Do daily report, making posters and directory ads.
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February 2013 - August 2013
Virtual Assistant -
Topcashforphones / superior wireless (buy and sell online store)
•
Post craigslist ads and do advertising.
•
Post pre-written article on website
•
Answer incoming chats and calls from craigslist ads.
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February 2013 - May 2013
Customer Support -
Global live-tv.com
•
Answer incoming calls from customers regarding inquires about the product and some technical issues.
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January 2013 – February 2013
Data Research / E-mail handling (Lead generation)
- Elite Consulting
•
Search for at list 300 email and website depends on its category and send pre-written letters to the email
address that was collected.
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August 31, 2012 – December 28, 2012
Customer service (email support) -
Amazon.com / babyhaven.com
•
Answering emails from customer about, -product inquiry, cancellation, returns and refund, defective and missing items and tracking packages.
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May 2012 – July 2012
Customer service (email support)-
Ebay .au / Fitness and Gym
•
Answering enquirers, handling help desk tickets
•
Reply to initial enquirers on tracking details, forwarding tickets to who handles such issues( I.e Payments, complaints)
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August 2010 to February 2012
Call center Agent -
Outbounders.com
www.outbounders.com
- work as Set appointment, telemarketer, generate leads and personal assistant
•
Work for different clients with different accounts.
•
Capable in meeting tight deadlines, Maintains sales quota, Productivity.
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February 2010 – November 2010
Virtual Assistant -
Rainbowtech NY. – home base
(part –time)
http://gorainbowtech.com/content/our-team
•
Check and review what our team has been posting on the content.
•
Post also some drink recipes and others that are related to drinks.
•
Post for possible hiring for the company online.
•
Do initial interviews and check qualifications on the applicants CV.
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March 2010 – November 2010
Data Entry
-
Gemzies.com – home base
(part –time)
http://gemzies.com
•
Post content like adding some definition or simple 20 word sentence on the sample photos that has been given.
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June 2010 – October 2010
Inbound-outbound sales - Eworld Communication International, Inc –
Ozamis City
•
Handle 2 accounts for inbound sales and outbound.
•
Good listening and comprehension skills.
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May 19 2008 -
April 20 2009
Technical Support Representative
-
Sykes Asia
–
Mabolo Cebu City
•
Answers Inbound calls, Handles our client’s customer’s Technical issue, We were specifically trained
for internet connection troubleshooting, and if necessary create a trouble ticket for on-site technician.
•
Ability to deal with irate customer. - Good listening and comprehension skills
•
Ability to solve Internet problems. - Maintains
excellent QA score.
•
Maintains a Balance Score Card which includes; Productivity, Average Handling Time, Member Satisfactory Index / TACRIFT (Customer Survey).
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Oct 15 2007 – Feb 15,
2008
Technical support/Customer service Representative - Qualfon
–
Cebu City
•
Answers Inbound calls, making sure that our client’s customer’s needs/concern will be taken care of, be given a resolution that is both satisfactory to our client and their customers.
•
Handles Activation/Reactivation of mobile phones, changing of mobile numbers, creating of new Accounts, Checking of Account Status, Up-selling, Basic technical trouble shooting.
•
Able to follow call flow and provide call summary to customers.
•
Maintains a Balance Score Card which includes; Productivity, Average Handling Time, Member Satisfactory Index / MSI (Customer Survey). Maintains
excellent QA score