Customer Service Virtual Assistant

As a Guest Service Manager at a luxury hotel in Dubai, I oversees guest reception, reservations, concierge services, problem resolution, room service coordination, housekeeping coordination, billing and payment processing, guest communication, emergency response, and upselling/promotions to ensure exceptional guest experiences and satisfaction.

I handled Customer support in the ESL (English as a Second Language) industry, where I assisted and guided students, parents, or other stakeholders involved in English language learning programs or courses. This support can encompass a wide range of services aimed at ensuring a positive and effective learning experience for students. Some aspects of customer support in the ESL industry that I handled included: Enrollment Assistance: Helping prospective students and their families navigate the enrollment process, providing information about available courses, fees, and enrollment requirements. Course Selection: Assisting students in choosing the appropriate courses or programs based on their language proficiency level, learning goals, and interests. Technical Support: Providing assistance with technical issues related to accessing online learning platforms, downloading course materials, or using educational software. Progress Monitoring: Monitoring student progress and providing feedback on performance, including assessments, grades, and areas for improvement. Resource Recommendations: Recommending supplementary resources, such as textbooks, online exercises, or language learning apps, to supplement classroom instruction and support independent learning. Problem Resolution: Addressing student concerns, complaints, or issues promptly and effectively, ensuring that any challenges or obstacles to learning are resolved in a timely manner. Parent Communication: Communicating regularly with parents or guardians to update them on their child's progress, address concerns, and solicit feedback on the learning experience.

As the Business Manager I oversees the overall operations and strategic direction of the company. My responsibilities include financial management, budgeting, business development, marketing strategies, staff management, curriculum development, and ensuring high-quality educational services are delivered to students. She collaborates with various departments to optimize processes, foster growth, and maintain the company's reputation as a leading provider of online education services.