I have always enjoyed presenting myself in front of people so I could say that S

Overview

Looking for full-time work (8 hours/day)

at $9.62/hour ($1,818.18/month)

Bachelors Degree

Last Active

February 6th, 2012 (5245 days ago)

Member Since

February 6th, 2012

Profile Description

In the past years that I have been working, I've had extensive experience in Customer Service both in person and over the phone. I worked as a front line customer service representative or a cable company and a utility company for about 11 months where multi-tasking skills was also required. I also have about 4 years of training experience teaching Communication, Coaching, Sales and Customer Service Skills for the BPO industry. I also have some experience in the assessment segment of recruitment since i developed one of the assessment tools for one of the BPO companies that I worked for. After which, I was promoted to being a Curriculum Development Manager wherein I was tasked to manage project groups that would develop training materials. I am able to develop training materials, assessment tools, deliver training and develop trainers. After about a year I handled Call Center Operations as a Manager handling 8 teams and about 150 employees. I am able to manage account financials (including analyzing forecast and historical data), develop employees, manage real time call center performance and conduct needs analysis to address performance needs.