Interested in this area:Administrative Support Data Entry, Personal Assistant, W

Overview

Looking for full-time work (8 hours/day)

at $4.71/hour ($909.09/month)

Bachelor of Science in NUrsing

Last Active

January 27th, 2012 (5248 days ago)

Member Since

January 27th, 2012

Profile Description

Professional Customer Service Representative with experience in:
Provided quality customer service with a high volume central processing and distribution
center.
Represented third-party national catalog companies and home shopping networks.
Responded to customer calls and inquiries regarding product orders, warranty issues.
Collected customer demographics and payments on orders placed.
Accurately and efficiently input data utilizing the exception alpha-numeric keyboarding skills.
Kept apprised of products, services, promotions and warranties.
Expedited and facilitated the escalation of customer service issues.
Dispute Resolution
Call Center Service Operations
Sales Lead Generation
Multi-Line Phone Usage
Complaint Handling
Able to multi-task
Meeting management performance standards,
Team supervision and performance management
Actioning more complex administrative issues
Managing Operations budget
Staff training
Monitoring and advising on operational costs
Implementing management policies and directives
I worked as a health care customer service agent over a year in Blue Shield of California. I was able to Managed a high-volume workload within a deadline-driven environment. Resolved an average of 95% inquiries in any given week and consistently met performance every month in all areas (speed, accuracy, volume) as well as issue resolution, quality assurance and customers satisfaction. I Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity. Recognized as "#1 Customer Service Rep" as of 2010-2011
Ranking was based on accuracy, customer service, duration of calls and availability. Contributed to an 35% sales increase in 2010-2011 by improving lead-generation and sales-tracking techniques.
10 months of working with Sparta as an English Tutor for Koreans only. Tremendous teaching experience and wide exposure to different aspects of the job profile
Uncommon teaching aptitude and a great affection for all related job duties
Undergone formal training of Accent and Phonetics
Great concern regarding the students difficulties, both academic as well as personal
A great problem solving attitude and ability to counsel students in overcoming their educational obstacles
Perfect knowledge of all the modern teaching aids and ability to apply them effectively
Proficiency in computer handling and web browsing
Achievements:
1.Secured the "Best Teacher Award" at Sparta 2008-2009
2.Completed a three month certification course in "Accent and Phonetics in English" at Jason English Language School in Bacolod City and acquired the respective certification