Outbound/Inbound Telemarketer, Admin Support, Data Entry, Telephone Operator, Art

Overview

Looking for full-time work (8 hours/day)

at $1.14/hour ($200.00/month)

2 Year College at Father Saturnino Urios University – BS in Business Administration

Last Active

August 21st, 2013 (4134 days ago)

Member Since

January 24th, 2012

Profile Description

Good communication and written skills.
Ability to manage every day work effectively.
Very professional when talking with partners and team members.
Expert in MS Word, Excel, PowerPoint etc.
Capable of evaluating metric data.
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of:
scheduled daily activities
in-house groups
hotel extension numbers
beeper number/radios carried by hotel personnel
hours of operation of each outlet
Accommodate all telephone, beeper and page requests in a congenial manner within
minutes of request.
Respond to all incoming telephone calls within 3 rings, using proper salutation and closing.
Take, record and relay messages accurately, completely and legibly.
Activate/deactivate guestroom messages light ac-cordingly; distribute hotel personnel/department messages to designated location.
Access system to print guest messages on PBX printer and contact Bell Stand for delivery.
Accept, record and deliver wake-up calls.
Assist callers with credit card, calling card, collect, overseas and person to person calls.
Allocate designated surcharges, long distance and operator assisted charges to correct guest room billing.
Document all guest complaints or problems; notify designated department/ personnel for resolving the situation;
follow up to ensure completion and guest satisfaction.
Review status of assignments and any follow-up action with on-coming Operator.
All other duties as required.
Manage many challenging priorities in the fast-paced environment.